Faq

We hope that these FAQs will answer most of your questions. If you have any questions not covered here, please feel free to contact us on +6421743321,

Before you book

How do I make a booking on your website?

Most customers find the most straightforward way is using our online booking system, but in some situations, that’s not for everybody. You can contact us via email. If you do email us your booking, your information gets copied and pasted onto our booking system, reducing any chance of human error by retyping the wrong information by mistake. 

What information do I need in order to book?

What information do I need in order to book?

New Customers

When we receive a booking from somebody, not set up in our system yet a new customer account will be created. Hence, the next time they book with us, the booking process is a lot easier having the customers details already in our system. 

  • Customer details
  • First name & last name
  • Home/Location/Pickup address
  • Email address for booking confirmation
  • Contact number
  • Departure details
  • Date of departure
  • The flight number of departure
  • Total number of passengers
  • Are car seats required?
  • Arrival details
  • Date of arrival
  • Flight number

It’s helpful to let your driver know 021743321 or email us you have touched down on your return or if you have arrived for the first time in New Zealand. We face situations from time to time, where customers have missed there connecting flights to New Zealand and failed to update us. Keeping the lines of communication open is all we asked. 

I cannot find a route I want to book. What to do?

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How do I pay for my transfer?

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Can I book a transfer with more than one stop?

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Before you travel

What luggage entitlement will I have?

Standard luggage allocation is one large suitcase, and one carry on bag per person. We have luggage trailers, so addon luggage is optional at an additional cost.

Other items can be added to your order when using our booking system.

Where will I meet the driver when I arrive?

Pickup location at Auckland International Airport is relatively simple. Once you have been through processing and you are walking through the arrival gate entering the public area of the airport Please turn left, and you will see our team member standing with our blue and white striped sign which says Book A Ride.

The area our team member will be waiting is called the pre chartered driver area. Our vehicle parking is directly opposite door eleven, and exit eleven is between McDonald’s and Dunkin doughnuts.

Pickup location for Auckland Domestic is a very similar process. The Airport has three pickup locations depending on which company or destination.

Jetstar is relatively straight forward we will be waiting with signage in the Jetstar foyer.

Air New Zealand has the other two entry points. The entry point in the middle of the airport is for Wellington, Christchurch & Queenstown.

The second entry point, which is the location at the far end of Auckland Domestic (Opposite end of Jetstar) is for all the regional flights.

Our allocated parking is in the Jetstar car park, which is in the Jetstar carpark or the middle entry/exit at the airport.

 

What happens if I can’t locate my driver?

We always encourage keeping the lines of communication open. If, for some reason, we will be late due to something out of our control notification will be sent to your mobile phone via text message, and if we have no response from you, we will send an email to the email address provided by you on your booking.

Sometimes we are unable to send text messages to some international mobile phone carriers. Hence why we continue with sending emails after no response from our text, but this only works if you have wifi on the plane or you connected to the Airport wifi which is free.

 

My group size has changed, can I change my booking?

Yes, you certainly can. You can change your booking at any time but if you have a shared ride, sometimes organised seat allocation might be difficult. But it always pays to ask the question. Booking the vehicle for private use allows us to change the booking without consulting other passengers outside of your group. For event transfers email us call on 09 947 5399.

How long can you wait if flight is delayed?

For international flights, we allow for up to 90 minutes wait from the first flight arrival time. Please contact us immediately if your trip will be delayed and once landed please send the driver a message to say you have arrived. Auckland Airport provides free Wifi. Your communication is essential, especially if you are on a shared ride, other passengers might be waiting for you.

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Whangarei Travel Faqs